Terms & Conditions - Tecohighly

These Terms and Conditions (“Terms”) govern the agreement between tecohighly (“Company”) and the Client (“Client”) for software development, website, mobile app, and related digital services. By engaging our services, the Client agrees to the following:

1. Engagement & Scope of Work

  • The scope of services, deliverables, and timelines will be defined in the project proposal or agreement.

  • Any additional features, modules, or requests beyond the agreed scope will be treated as a new project or billed separately.

2. Intellectual Property & Ownership

  • Upon full payment, the Client owns the final deliverables of the project.
  • Any pre-built tools, frameworks, or reusable code developed by tecohighly remain the property of the Company.
  • The Client is granted a license to use such code only within the scope of the project.

3. Confidentiality & Data Protection

  • Both parties agree to keep confidential all sensitive business, technical, or personal information shared during the project.
  • tecohighly follows best practices for data security; however, ultimate responsibility for compliance with data protection laws (such as GDPR, IT Act, etc.) rests with the Client.

4. Third-Party Services

  • The Client acknowledges that certain features may depend on third-party services (e.g., hosting, APIs, SMS, payment gateways).

  • tecohighly is not liable for downtime, changes in terms, or failures caused by third-party providers.

5. Delivery, Support & Maintenance

  • Projects will be delivered according to the agreed timeline. Delays caused by the Client (e.g., lack of inputs, approvals, or content) may affect delivery dates.
  • Bug Fixes & Changes: Bug fixes and reasonable changes are supported free of charge for 4 months after project delivery. After this period, services will be charged at standard rates.

  • Extended support and maintenance may be arranged under a separate agreement.

6. Legal Use of Delivered Products

  • The Client is solely responsible for how the delivered website, app, or software is used.

  • tecohighly shall not be held responsible for any illegal, fraudulent, or unlawful activity conducted through the Client’s platform, including misuse of payment gateways or communication tools.

7. Limitation of Liability

  • All services are provided “as is” without warranties of any kind. While tecohighly ensures best practices, it does not guarantee uninterrupted, error-free, or fully secure operation of delivered software.
  • In no event shall tecohighly’s liability exceed the total fees paid by the Client for the project.

8. Non-Solicitation

  • The Client agrees not to solicit, hire, or engage tecohighly’s employees, partners, or contractors directly for a period of 12 months after project completion.

9. Portfolio & Marketing Rights

  • tecohighly reserves the right to display completed projects in its portfolio, website, and marketing materials unless the Client requests otherwise in writing before project delivery.

10. Force Majeure

  • tecohighly shall not be held liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet outages, strikes, or government restrictions.

11. Communication & Project Management

  • All official communication will be conducted via email, project management tools, or written agreement.
  • The Client must provide timely feedback and approvals to avoid delays.
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12. Payments & Refund Policy

  • 50% advance payment is required before the commencement of any project.
  • The remaining balance must be paid upon project completion and prior to deployment/hand-over.
  • No refunds will be issued once a project has commenced.

  • Late payments may result in delayed delivery, suspension of services, or additional charges.

13. Termination

  • Either party may terminate the agreement with written notice if the other party breaches these Terms.
  • Payments made are non-refundable. Upon termination, work completed up to the date of termination remains payable.

14. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall first be resolved through arbitration in [Kundapura, India]. If unresolved, the courts of [Udupi, India] shall have exclusive jurisdiction.

15. Limitation of Claims

  • The Client acknowledges that software and digital products may have unforeseen bugs or limitations. tecohighly will make reasonable efforts to fix such issues during the support period, but shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the delivered product.
  • The Client agrees that under no circumstances shall they initiate or pursue legal action against tecohighly for any software-related defects, bugs, downtime, data loss, or business losses.

  • The maximum liability of tecohighly, if any, shall not exceed the total fees paid by the Client for the specific project.